Frequently Asked Questions

What are your clinic office hours?

Clinic hours are Monday – Thursday 9:00 am - 6:00 pm with lunch time from 1pm-2pm. 

All visits are by appointments ONLY.  Please call for appointment before your first visit.  Same-day appointment is available.

What can I expect as a New Patient?

Our registration staff will ask you to fill out registration and health history forms. We ask that new patients arrive 15 mins before scheduled appointment time to complete your New Patient Registration Forms. These forms may be accessed on our website at aaccandfm.com under Patient Forms.

For appointments or if you need to change/reschedule or missed my appointment?

We have two options for scheduling appointments in our office. You can schedule an appointment online www.aaccandfm.com or you may call our office at (505) 346-3704. We offer many options for same day appointments for immediate care.

Can I get a same-day appointment? Do you offer walk-in clinic services?

Yes, we do offer same-day appointment.  Effective 5/29/2019, we are no longer taking walk-in.

Are your services covered by my insurance?

Each insurance plan is very different; therefore, we recommend that you contact your insurance plan to determine if the anticipated services are a benefit of your individual plan. We are only able to provide quotes for the office visit portion of your visit. If the services are not covered, we can work with you to develop a payment plan.

What do I need to bring to my appointment?

Please bring all medications you are currently taking and your insurance card or copy of your card. If your insurance requires a co-pay/deductible, please be prepared to pay that at the time of your visit. In addition, it is helpful to write down a list of questions for your provider so that we can ensure that we answer all of your questions in the exam room.

How do I get a refill on my prescription?

We ask that you contact your pharmacy before your medication runs out to request a refill. Other refill requests may be done via Telemedicine visits. Providers may have to review your medical record before prescribing or refilling any medications. Please note that any new medications require a patient visit and all controlled substances require a visit. Any new prescriptions or refills can take up to 72-hours to complete. Please always be sure to call your pharmacy before your medication runs out.

When will I get my lab test/X-ray results?

Lab test and x-ray results may take up to 5 business days. If after 5 business days, you have not heard back from our office please log onto your Patient Portal to verify results or call our office.

What if my physician orders Advance Imaging such as CT, MRI and Nuclear Studies?

If you need to schedule an MRI, Nuclear Study or CT please allow our office 5 -7 business days to obtain authorization from your insurance company. Insurance Companies require medical records from your physician and are reviewed by the Insurance Company’s medical staff before an authorization is obtained.

What if I need a referral?

If you need a referral, please contact our office to see if you need to schedule an appointment with your physician prior to the referral being issued. Your insurance company may require that your Primary Care Physician has seen you prior to being sent to a Specialist. Our office number is (505) 346-3704. You can also email us at support@aaccandfm.com.

Who can help me with a bill that I received?

Our billing department is available to help you. For your convenience, please contact our Billing Department at 505-346-3704 x 3 for assistance.

What insurance plans do you accept?

What is the Patient Portal? How can I use it?

The Patient portal enables you to communicate with our doctors, nurses and staff members easily, safely and securely from the comfort of your home. The Patient Portal is used to request non-urgent medical advice, request appointments, and obtain visit summaries, order medication, view lab results and access patient education. At the time of your first visit, you will sign up for the Patient Portal and be given instructions on how to log into the Patient Portal by accessing our website aaccandfm.com on the top right corner.

What are Telemedicine services and do we offer them?

Telemedicine services allow you to see our medical provider, Piseth Knight, CNP via a secure video on your phone or computer for your appointment. Telemedicine visits are a great way to have a visit with your provider without ever leaving the comfort of your home! This service is offered to patients that do not require a physical exam. Most insurance plans cover the video appointment.  For patients with Medicare, Medicaid, Self-Pay or Out-of-Network, it will be a small fee of $55 per visit.

What if I need paperwork filled out by my Physician?

Forms are dropped off at the front desk. Depending on the type of form, like FMLA, Disability and Life Insurance may take up to 5 days to be completed. Some paperwork might require an appointment with your physician for completion.

©2019 by Alameda Acute Care Clinic & Family Medicine.